This policy covers cancellation and refunds for services supplied under the VPSWala brand by Advika Web Developments Hosting Private Limited. Billing runs on the StreamData Networks platform and the invoicing entity named on your invoice is Advika Web Developments Hosting Pvt Ltd.
Cancellation
You may cancel at any time from the client area. Cancellation takes effect at the end of the current billing cycle unless you request immediate termination. Submit the cancellation request at least 7 days before the renewal date so that a renewal invoice is not raised.
Refund window
Where a refund is available it must be requested within 7 days of provisioning, not of order. Requests outside that window are assessed case by case and are not automatic.
Not refundable
- Third-party licences already issued in your name, including Windows Server and control-panel licences.
- Setup, migration or configuration work already performed.
- Services terminated for breach of the acceptable use policy.
- Overage or usage charges already incurred.
- Renewal periods after the first, except where required by law.
How refunds are issued
Approved refunds are returned to the original payment method. Bank processing time is outside our control. GST already remitted is handled in accordance with applicable tax rules.
Billing disputes
Raise a dispute through the client area, or write to sales@awdhpl.com with Billing dispute in the subject line, within 15 days of the invoice date. Quote the invoice number and the specific line in question.
Contact
Advika Web Developments Hosting Private Limited
F-1, First Floor, 702 Vivek Vihar, Shyam Nagar, Jaipur, Rajasthan 302019, India
GSTIN 08AAJCA2451R1Z7
sales@awdhpl.com · +91 98297 14343